Privacy & Cookie Policy

Privacy Policy

The purpose of this privacy notice is to inform you how we collect any personal data, how any personal data will be processed, how we look after your personal data, inform you about your privacy rights and how the data protection law protects you. Omnia Networks Ltd respects your privacy and will endeavour to protect your personal data.

Who we are

Omnia Networks Ltd is a Data Controller and will be responsible for your personal data (collectively referred to as "Omnia Networks", "we", "us" or "our" in this privacy notice).

Our website may include links to third-party websites. We have no control over these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy notice of every website you visit.

The Personal Data We Collect

Personal data is any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you:

• Identity Data — First name, last name, username, and job title.
• Contact Data — Billing address, delivery address, email address and telephone number.
• Aggregated Data — Statistical or demographic data such as usage data. This is not considered personal data as it does not reveal your identity.

You are under no obligation to provide us with your personal data, but failure to do so may mean we are unable to provide you with the goods or services you require.

How we collect your personal data

• Directly — By filling in forms or corresponding with us by post, phone, email or otherwise — including when you apply for our products or services, register for an account, or use the contact form on our website.
• Indirectly — Collecting data for statistical purposes.

How We Use Your Personal Data

We will only use your personal data when the law allows us to:

• Performance of Contract — When processing your data is necessary for the performance of a contract, for instance to fulfil purchase orders and provide invoices.
• Legitimate Interest — To conduct and manage our business, simplify future orders, internal accounting, customer support and record keeping.
• Legal or Regulatory Compliance — When processing is required to comply with a legal or regulatory obligation.
• Marketing Materials — You may receive marketing communications from us if you have requested information or purchased goods/services from us. You can unsubscribe at any time by contacting .

Sharing your personal data

We may share your personal data with external third parties to process an order or service, including:

• Processors providing IT and System Administration Services.
• Professional advisers including lawyers, bankers, auditors and accountants.
• HM Revenue & Customs, regulators and other authorities based in the United Kingdom.

International transfers

Some of our external third parties are based outside the EEA. Where personal data is transferred outside the EEA, we ensure it is treated with a similar degree of security as it would be within the EEA.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. For tax purposes, it is a legal requirement to retain customer information for six years after they cease being customers.

Data security

Access to your personal data is limited to employees, contractors and third parties who have a need to know for business purposes. Appropriate security measures have been put in place to prevent your personal data being accidentally lost, used, accessed without authorisation, altered or disclosed.

Your Legal Rights

Unless subject to an exemption under data protection laws, you have the following rights:

• Right to be informed — To understand how and why your personal data is being processed.
• Right of access — To access the personal data being stored and verify the lawfulness of processing.
• Right to rectification — To request correction of any inaccurate or incomplete personal data.
• Right to erasure — To request deletion of personal data where it is no longer necessary to retain it.
• Right to withdraw consent — Where consent is the lawful basis, to withdraw consent at any time.
• Right to data portability — To request your personal data and, where possible, have it transmitted to another data controller.
• Right to restrict processing — To request a restriction on further processing where there is a dispute about accuracy or processing.
• Right to object — To object to processing based on legitimate interest, direct marketing, or historical research.

To exercise any of these rights, please contact . You will not have to pay a fee. We aim to respond to all legitimate requests within one month.

If you feel unsatisfied with how your complaint has been resolved, you have the right to complain to the Information Commissioner's Office on 0303 123 1113, or at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

This privacy policy became effective October 2020.

Cookie Policy

Cookies are used on this website to distinguish one user from another. This helps us to provide you with a good experience when browsing our website and allows us to improve our site.

A cookie is a small file of letters and numbers stored on your browser or hard drive if you agree. Cookies contain information that is transferred to your computer's hard drive.

Types of cookies we use

• Strictly necessary cookies — Required for the operation of our website, such as cookies that enable you to log into secure areas.
• Analytical cookies — Allow us to determine the number of visitors and how they move around the website, helping us improve its usability.
• Functionality cookies — Help us recognise returning visitors and remember your preferences.
• Targeting cookies — Record your visit to the website and pages visited to make advertising more relevant to your interests.

We do not have control over third parties' use of cookies. We recommend you read the cookie policy of each website you visit. Except for essential cookies, all cookies expire after 12 months.

How to disable cookies

Cookies can be blocked by activating the setting on your browser which allows you to refuse all or some cookies. If you block all cookies, there are parts of the site you may not be able to access.

Queries & Complaints

To exercise your rights, make a query or complaint in relation to this policy or any other data protection matter, please contact us in the first instance:

If you feel unsatisfied with the resolution of your complaint, you have the right to contact the Information Commissioner's Office.